Returns & exchanges
Returns policy
A polished returns page reassures customers before they buy. Adjust the specific business rules to match how you plan to fulfil and inspect products.
Returns window
Unopened products may be returned within 14 days of delivery, subject to hygiene and condition checks.
Opened fragrance products
For hygiene reasons, opened bottles are usually non-returnable unless damaged, faulty, or incorrectly supplied.
Damaged items
If an order arrives damaged, contact the maison within 48 hours and include photos of the item and packaging.